Store Policies

At Team Sonny's Sunshine, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Frequently Asked Questions

Do You Offer Gift Cards?

Yes we do!!! You can purchase them HERE.

What Payment Options Are Available?

At Team Sonny's Sunshine, we understand that paying for your purchases should be easy and convenient. That's why we offer a variety of payment options to meet your needs.

We accept the following payment methods:

Credit Cards: We accept Visa, Mastercard, American Express, and Discover. Your information is securely processed using the latest encryption technology.
PayPal: If you have a PayPal account, you can choose to pay using this secure and convenient payment method.
Apple Pay: For a quick and easy checkout experience, you can pay using Apple Pay on your iPhone or iPad.
Google Pay: If you prefer to use Google Pay, you can checkout using this secure and convenient payment option.
Other forms being added soon!

We strive to provide our customers with a seamless and secure shopping experience. If you have any questions or concerns about our payment options, please do not hesitate to contact us.

Shop with confidence and spread sunshine with Team Sonny's Sunshine!

Do You Ship Internationally?

Yes, we do ship internationally at Team Sonny's Sunshine! However, the ability to ship internationally depends on the product that was ordered. Some of our products may not be eligible for international shipping due to size, weight, or other restrictions. To determine if an item can be shipped to your country, please contact us with the product details and shipping address and we'll be happy to assist you.

Terms & Conditions

What Is Expected & Agreed Upon By Accessing This Website: Terms and Conditions for Team Sonny's Sunshine.

Introduction: These terms and conditions (“Terms”) govern your use of Team Sonny's Sunshine website (the “Site”) and your purchase of products from Team Sonny's Sunshine(the “Products”). By accessing or using the Site or placing an order for Products, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site or place an order for Products.
Orders: To purchase Products, you must be at least 18 years of age and have a valid payment method. All orders are subject to availability and confirmation of the order price.
Payment: Team Sonny's Sunshine accepts the payment methods described on the Site. You agree to pay all fees and charges incurred in connection with your order, including any applicable taxes.
Shipping: Team Sonny's Sunshine will ship the Products to the shipping address you provide during the checkout process. Shipping times and fees will be provided during checkout and are subject to change. Team Sonny's Sunshine is not responsible for any delays in shipping caused by third-party carriers.
Returns and Refunds: Team Sonny's Sunshine offers returns and refunds in accordance with its Return Policy.
Warranty: Team Sonny's Sunshine provides a warranty for its Products in accordance with its Warranty and Guarantee Policy.
Limitation of Liability: Team Sonny's Sunshine will not be liable for any damages, including but not limited to, indirect or consequential damages, loss of profits, or damage to reputation, arising out of or in connection with these Terms or the use of the Site or the Products.
Intellectual Property: The content of the Site and the Products, including but not limited to text, graphics, logos, and images, is protected by intellectual property laws and belongs to Team Sonny's Sunshine. You may not use any of the content of the Site or Products for commercial purposes without the express written consent of Team Sonny's Sunshine.
Changes to Terms: Team Sonny's Sunshine reserves the right to make changes to these Terms at any time. Your continued use of the Site and purchase of Products after any changes have been made constitutes your acceptance of the new Terms.
Governing Law: These Terms and your use of the Site and Products will be governed by and construed in accordance with the laws of the jurisdiction in which The Sassy Boss Lady is located.
Dispute Resolution: Any dispute arising out of or in connection with these Terms or the use of the Site or Products will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Entire Agreement: These Terms constitute the entire agreement between you and Team Sonny's Sunshine and supersede all prior agreements and understandings, whether written or oral, relating to the use of the Site and the purchase of Products.

By accessing and using the Site and purchasing Products, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site or purchase Products.

RETURNS

The Small Print

Team Sonny's Sunshine wants you to be completely satisfied with your purchase. That's why we offer a flexible return policy to ensure that you your shopping experience.

For all non-custom items like those for general leukemia awareness and cancer support, we offer returns within 30 days of receipt. If you are not satisfied with your purchase, simply contact us within 30 days of receipt to initiate a return. We will provide you with further instructions on how to return the item. Once we receive the item, we will process your refund or exchange within 3-5 business days.

For custom items, we offer returns within 7 days of receipt. Custom items are specially made just for you and cannot be resold. If you are not completely satisfied with your custom item, please contact us within 7 days of receipt to initiate a return. We will provide you with further instructions on how to return the item. Refunds or exchanges for custom items will be processed within 3-5 business days of receipt.

Please note that all returns must be in their original, unused condition and include all original packaging and tags. If the item is damaged or used, we may not be able to accept the return.

If you have any questions about our return policy, please do not hesitate to contact us. We are here to help and ensure that you have a positive shopping experience with Team Sonny's Sunshine.

Contact support@teamsonnyssunshine.com/

WARRANTY AT TEAM SONNY'S SUNSHINE

Our Policy

Warranty: The Sassy Boss Lady warrants that its Products will be free from defects in materials and workmanship for a period of thirty (30) days from the date of receipt by the customer (the “Warranty Period”). If a defect arises during the Warranty Period, The Sassy Boss Lady will, at its option, repair or replace the Product, or refund the purchase price.
Limitations: This warranty does not cover normal wear and tear, or damages caused by accident, abuse, or improper use of the Products.
Process: To make a warranty claim, the customer must contact Team Sonny's Sunshine within the Warranty Period and provide a description of the defect. Team Sonny's Sunshine will provide instructions on how to return the defective Product. The customer must return the defective product to Team Sonny's Sunshine within seven (7) days of receipt of the instructions.
Guarantee: Team Sonny's Sunshine guarantees your complete satisfaction with our Products. If you are not completely satisfied with your purchase, you may return the Products for a full refund within thirty (30) days of receipt.
Returns and Refunds: To make a return for a refund, the customer must contact Team Sonny's Sunshine within thirty (30) days of receipt (within 7 days of receipt for custom items) and provide a description of the reason for the return. Team Sonny's Sunshine will provide instructions on how to return the Products. The customer must return the Products to Team Sonny's Sunshine within seven (7) days of receipt of the instructions.
Limitation of Liability: Team Sonny's Sunshine under this Warranty and Guarantee Policy is limited to the repair or replacement of the Products, or the refund of the purchase price. The Sassy Boss Lady will not be liable for any damages, including but not limited to, indirect or consequential damages, loss of profits, or damage to reputation, arising out of or in connection with this Warranty and Guarantee Policy.

By purchasing Products from Team Sonny's Sunshine you agree to be bound by this Warranty and Guarantee Policy. If you do not agree to this Warranty and Guarantee Policy, you should not purchase Products from Team Sonny's Sunshine.

PRIVACY POLICY

Trust Us with Your Information

At Team Sonny's Sunshine we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect:

Contact information, such as your name, email address, postal address, and phone number, when you place an order or sign up for our newsletter.
Payment information, such as your credit card number and billing information, when you make a purchase on our site.
Information about your purchases, such as the items you have bought and the date and time of your transactions.

Use of Information:

To process your orders and provide customer service, such as responding to your inquiries, updating you on the status of your order, and fulfilling your request for returns or exchanges.
To send you marketing communications, such as promotional offers and product updates, if you have opted in to receive them.
To improve our site and customer experience, such as tracking and analyzing site usage and preferences, and identifying areas for improvement.

Protection of Information:

We use industry-standard encryption technologies to protect your personal information during transmission and storage.
We store your personal information on secure servers, and access to it is limited to authorized personnel only.
We do not sell or rent your personal information to third parties, and we will only share it with third parties as necessary to provide you with our products and services, such as fulfilling your order, processing payments, and conducting fraud prevention.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. If we make any material changes, we will notify you by posting the revised Privacy Policy on our site.

If you have any questions or concerns about this Privacy Policy or the way we use your personal information, please contact us by email at support@teamsonny'ssunshine.com

This Privacy Policy is effective as of February 10, 2023.

SHIPPING POLICY

How It Works

At Team Sonny's Sunshine, we understand that receiving your purchases quickly and in good condition is important to you. That's why we take great care in shipping your items to you.
We offer the following shipping options:

Standard Shipping: Your order will be shipped within 1-3 business days and typically takes 3-7 business days to arrive.
Expedited Shipping: If you need your items faster, we offer expedited shipping options that typically take 2-3 business days to arrive.
International Shipping: We also offer international shipping options, but please note that shipping times may vary and additional customs fees may apply.

All orders are shipped from our warehouse and are fully insured during transit. A tracking number will be provided to you as soon as your order is shipped, so you can track its progress and know exactly when it will arrive.

Please note that shipping times may be impacted by holidays, inclement weather, or other unforeseen circumstances. We do our best to get your items to you as quickly as possible, but we cannot be held responsible for shipping delays beyond our control.

If you have any questions about our shipping policy or need help with your order, please do not hesitate to contact us. We are always here to help and ensure that you have a positive shopping experience with Team Sonny's Sunshine.